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Amar Ujala Disha Stars
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Disha Edge

The town delivery desk: Dispatch assistant

A fictional book van serves a school and a community centre. All travel times are supplied scenario estimates. You play the dispatch assistant and work through 9 short levels, about 14 minutes in all. Where you start: A delivery list connects a labelled package with a destination and acknowledgement. The work connects to careers such as logistics coordinator and operations professional. It is free, and your reflection stays private.

Your path

Choose a route and communicate a change.

0 / 9

Private stars

A star marks a step you completed. Your answers and speed do not change it.

The town delivery desk

  1. Easy startThe right item at the right stopStart this level
  2. Guided exampleWatch the approach
  3. Try a taskSimilar destinations
  4. Try a taskA false completion
  5. Try a taskA clear handover
  6. Try a taskAn undelivered note
  7. Bring it togetherA damaged parcel
  8. Your reflectionPause and notice
  9. Look backWhat the work involved

This is an original Disha learning activity. Career rules need a separate official check.

The full guide on one page

The main facts from the tool above, written out so you can read them in one go.

What does a dispatch assistant do in this activity?

A fictional book van serves a school and a community centre. All travel times are supplied scenario estimates.

Choose a route and communicate a change.

Where you start: A delivery list connects a labelled package with a destination and acknowledgement.

A worked situation: Two schools have similar names but different address codes.

  1. Read the address code, not just the name.
  2. Match each package with the confirmed stop.

What are the levels?

  1. The right item at the right stop, easy start, under a minute
  2. Watch the approach, guided example, 1 minute
  3. Similar destinations, try a task, 2 minutes
  4. A false completion, try a task, 2 minutes
  5. A clear handover, try a task, 2 minutes
  6. An undelivered note, try a task, 2 minutes
  7. A damaged parcel, bring it together, 3 minutes
  8. Pause and notice, your reflection, 1 minute
  9. What the work involved, look back, under a minute

Which careers is this work part of?

  • Logistics Coordinator

    Coordinate the movement of goods using accurate instructions and realistic constraints.

  • Operations professional

    Make an organisation's everyday work run smoothly by mapping how tasks flow, finding delays and improving processes with the people who do the work.

The other role in this workplace: Route planner

About this activity

Last checked .