Skip to content
Amar Ujala Disha Stars
Disha Edge

Disha Edge

The clinic desk: Clinic coordinator

A fictional district clinic. You organise information, not diagnose or treat anyone. This activity shows the clinic's front desk. Doctors and nurses make the clinical decisions you hand over here, and their own work is different from what you practise. You play the clinic coordinator and work through 9 short levels, about 14 minutes in all. Where you start: Administrative staff arrange visits. Clinical decisions belong to qualified staff. In this simulation, urgent concerns go straight to the duty nurse.

Your path

Keep a visit clear, private and well organised.

0 / 9

Private stars

A star marks a step you completed. Your answers and speed do not change it.

The clinic desk

  1. Easy startOrganise, then referStart this level
  2. Guided exampleWatch the approach
  3. Try a taskA change of room
  4. Try a taskToo much on display
  5. Try a taskUpdate a notice
  6. Try a taskWrite a handoff
  7. Bring it togetherBusy morning
  8. Your reflectionPause and notice
  9. Look backWhat the work involved

This is an original Disha learning activity. Career rules need a separate official check.

The full guide on one page

The main facts from the tool above, written out so you can read them in one go.

What does a clinic coordinator do in this activity?

A fictional district clinic. You organise information, not diagnose or treat anyone. This activity shows the clinic's front desk. Doctors and nurses make the clinical decisions you hand over here, and their own work is different from what you practise.

Keep a visit clear, private and well organised.

Where you start: Administrative staff arrange visits. Clinical decisions belong to qualified staff. In this simulation, urgent concerns go straight to the duty nurse.

A worked situation: A visitor says the printed room number is unclear.

  1. Ask which appointment the visitor is trying to reach.
  2. Check the current room list and guide them privately.

What are the levels?

  1. Organise, then refer, easy start, under a minute
  2. Watch the approach, guided example, 1 minute
  3. A change of room, try a task, 2 minutes
  4. Too much on display, try a task, 2 minutes
  5. Update a notice, try a task, 2 minutes
  6. Write a handoff, try a task, 2 minutes
  7. Busy morning, bring it together, 3 minutes
  8. Pause and notice, your reflection, 1 minute
  9. What the work involved, look back, under a minute

Which careers is this work part of?

  • Doctor, MBBS pathway

    Study health, assess patients within your training and work with a healthcare team.

  • Nurse

    Provide nursing care, observe changes and communicate within a healthcare team.

The other role in this workplace: Reception assistant

About this activity

Last checked .