Disha Edge
The guest house welcome desk: Service supervisor
A fictional guest house welcomes families for a school event. Use only the room features supplied in the scenario. You play the service supervisor and work through 9 short levels, about 14 minutes in all. Where you start: A helpful service response acknowledges the request and confirms the available option before promising it. The work connects to careers such as front office associate and hotel management professional. It is free, and your reflection stays private.
Your path
Listen to the request and confirm what can be offered.
Private stars
A star marks a step you completed. Your answers and speed do not change it.
The guest house welcome desk
- Easy startA promise needs confirmationStart this level
- Guided exampleWatch the approach
- Try a taskClarify the need
- Try a taskAn unverified promise
- Try a taskResolve a room request
- Try a taskAn honest update
- Bring it togetherTwo room options
- Your reflectionPause and notice
- Look backWhat the work involved
This is an original Disha learning activity. Career rules need a separate official check.
The full guide on one page
The main facts from the tool above, written out so you can read them in one go.
What does a service supervisor do in this activity?
A fictional guest house welcomes families for a school event. Use only the room features supplied in the scenario.
Listen to the request and confirm what can be offered.
Where you start: A helpful service response acknowledges the request and confirms the available option before promising it.
A worked situation: A guest asks for a quiet room, but availability has not been checked.
- Ask which part of the stay matters most.
- Check room details before offering a specific room.
What are the levels?
- A promise needs confirmation, easy start, under a minute
- Watch the approach, guided example, 1 minute
- Clarify the need, try a task, 2 minutes
- An unverified promise, try a task, 2 minutes
- Resolve a room request, try a task, 2 minutes
- An honest update, try a task, 2 minutes
- Two room options, bring it together, 3 minutes
- Pause and notice, your reflection, 1 minute
- What the work involved, look back, under a minute
Which careers is this work part of?
- Front Office Associate
Help guests navigate a service through clear information and careful coordination.
- Hotel Management Professional
Coordinate guest service, people and operations in hospitality.
The other role in this workplace: Reception associate
About this activity
Last checked .