Disha Edge
The guest house welcome desk: Reception associate
A fictional guest house welcomes families for a school event. Use only the room features supplied in the scenario. You play the reception associate and work through 9 short levels, about 14 minutes in all. Where you start: A short confirmation catches mismatches before they become a larger problem. Keep private details away from public view. The work connects to careers such as front office associate and hotel management professional. It is free, and your reflection stays private.
Your path
Listen to the request and confirm what can be offered.
Private stars
A star marks a step you completed. Your answers and speed do not change it.
The guest house welcome desk
- Easy startRead back the essentialsStart this level
- Guided exampleWatch the approach
- Try a taskA booking mismatch
- Try a taskA visible guest list
- Try a taskConfirm a booking change
- Try a taskA clear direction
- Bring it togetherA lost room key
- Your reflectionPause and notice
- Look backWhat the work involved
This is an original Disha learning activity. Career rules need a separate official check.
The full guide on one page
The main facts from the tool above, written out so you can read them in one go.
What does a reception associate do in this activity?
A fictional guest house welcomes families for a school event. Use only the room features supplied in the scenario.
Listen to the request and confirm what can be offered.
Where you start: A short confirmation catches mismatches before they become a larger problem. Keep private details away from public view.
A worked situation: A booking says departure Friday, but the guest expects Saturday.
- State the difference calmly.
- Check the booking source before changing the record.
What are the levels?
- Read back the essentials, easy start, under a minute
- Watch the approach, guided example, 1 minute
- A booking mismatch, try a task, 2 minutes
- A visible guest list, try a task, 2 minutes
- Confirm a booking change, try a task, 2 minutes
- A clear direction, try a task, 2 minutes
- A lost room key, bring it together, 3 minutes
- Pause and notice, your reflection, 1 minute
- What the work involved, look back, under a minute
Which careers is this work part of?
- Front Office Associate
Help guests navigate a service through clear information and careful coordination.
- Hotel Management Professional
Coordinate guest service, people and operations in hospitality.
The other role in this workplace: Service supervisor
About this activity
Last checked .