1. INTRODUCTION
Welcome to Disha Stars, operated by SAFALTA EDUCATION PRIVATE LIMITED (under the parent entity AMAR UJALA). We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, process, disclose, and safeguard the information you provide when you visit our website, mobile application, or microsites (collectively, the “Platform”), use our educational counseling services, or interact with our counseling personnel. We process all personal data in strict compliance with the Digital Personal Data Protection (DPDP) Act, 2023 and other applicable Indian regulations.
2. INFORMATION WE COLLECT
We collect personal information to provide you with tailored educational advisory and admissions assistance. The types of data we collect include:
- Identity Data: Full name, gender, date of birth, age, class/education level, preferred academic streams, and educational backgrounds.
- Contact Data: Mobile phone number, email address, physical address, city, and state.
- Consent Record: Documented check-boxes, OTP verification signals, and call recording records indicating express assent.
- Technical Data: IP address, device types, operating systems, browser specifications, referral links, and UTM parameters.
- Interaction Data: Telephonic conversation audio logs (recorded during counseling), chat logs, and WhatsApp exchange histories.
3. HOW WE USE YOUR INFORMATION
We process your personal data for the following lawful and legitimate purposes:
- To match you with preferred colleges and universities (such as UPES, MMU, Sharda, IIMT);
- To share university brochures, fee structures, and application links;
- To conduct quality assurance, academic counseling calls, and telephonic advisory;
- To verify identities through One-Time Passwords (OTPs) during lead verification;
- To track UTM and campaign performance metrics to improve our platform’s reach;
- To comply with regulatory obligations and legal requirements.
4. CROSS-PLATFORM INTERACTION CONSENT
In integration with the parent group Amar Ujala, users who visit or interact with educational pages on amarujala.com or its digital subdomains, and voluntarily share their contact details for academic resources, counseling requests, or event registrations, explicitly consent to their data being securely accessed and processed by Disha Stars (Safalta Education Private Limited).
This data sharing allows us to coordinate communication and reach out via telephone call, automated SMS, WhatsApp message, or email to offer career guidance, direct admission counseling, and brochure deliveries.
5. DATA SHARING AND TRANSFER
We respect your privacy and do not sell your personal data. We only share personal data under the following circumstances:
- Partner Institutions: When you express interest in a specific university (e.g. UPES, Sharda) or choose to download a gated brochure, we share your contact and academic profile with that specific institution so they may process your admission.
- Group Affiliates: We may share data within the Amar Ujala group companies for administrative synchronization, campaign evaluation, and group-wide analytics.
- Service Providers: We share data with verified third-party IT, SMS gateway, CRM databases, and telephony providers who act as data processors under contractual privacy mandates.
- Legal Authorities: We disclose data when mandated under Indian law or during court orders to protect intellectual property or corporate rights.
7. DATA SECURITY
We implement robust administrative, physical, and technological security controls (including SSL encryption, secure CRM databases, and access controls) to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. However, please note that no digital transmission over the internet can be guaranteed 100% secure.
8. YOUR RIGHTS UNDER THE DPDP ACT, 2023
In accordance with the DPDP Act, 2023, you have the following rights as a data principal:
- Right to Access: The right to obtain a summary of your personal data being processed and a list of third parties with whom it has been shared.
- Right to Correction & Erasure: The right to correct inaccurate data, complete incomplete details, or request erasure of your data when the purpose is fulfilled.
- Right to Withdraw Consent: The right to withdraw consent at any time. Upon withdrawal, we will cease processing unless otherwise mandated under law.
- Right to Grievance Redressal: The right to file complaints with our Grievance Officer regarding any data processing disputes.
9. CHILDREN'S DATA
We recognize that many users seeking college admission are minors (students in Class 10, 11, or 12 under 18 years of age). We do not collect or process personal data of children without the express, verifiable consent of a parent or lawful guardian (often secured via mobile OTP verification or parent call confirmation). Parents have the absolute right to review, correct, or request deletion of their child's personal data at any time.
10. DATA RETENTION
We store your personal data only as long as necessary to fulfill the counseling and admission goals detailed in this policy, or to fulfill regulatory and statutory auditing requirements under Indian law. telephonic call logs are archived securely and purged in accordance with our corporate backup lifecycle.
11. CONTACT US & GRIEVANCE OFFICER
If you have any questions, concerns, or wish to exercise your rights under the DPDP Act, 2023, please contact our Grievance Officer:
Grievance Officer
Safalta Education Private Limited (Disha Stars)
Email: support@dishastars.com
Registered office: Unit No. 213 Second Floor Plot No.4B District Center, Mayur Vihar Phase-I Extn, Delhi -110091